Learning, training, and accountability ensures that you and your team are working together and measuring progress to deliver the desired results.
”Yesterday’s goal setting training day was fantastic! That was one of the most enjoyable, educational, and motivational seminars that I’ve had the pleasure of attending. I sincerely appreciate being able to attend and participate. I’m really looking forward to the next training day in February.”
Narinder Singh – Franchise Owner
This customer experience and service training program establishes a standard for your organizational team at every point of customer interaction. It starts with creating a culture and environment of service, hospitality and innovation. Then guide service personnel through the key elements of service perception, delivery and consistency. It demonstrates the positive impact of superior service for the company and for service personnel directly. Service sets a new standard that delights customers and grows your market share.
“We got more ideas on different lead generation strategies, we got solutions on how to handle both telephone and diagnostic objections and we even put in some practice on the trip home, to hone our skills. It was a fantastic pick-me-up, much needed and well worth the time and effort. (Franchisee Pros) provided great motivation, was a superb facilitator and trainer and I’m very glad I attended.”
“Twenty of our management team attended a two-day “From the Peak” Leadership series that Franchisee Pros custom planned and facilitated for our museum. We were highly impressed by Franchisee Pros pre-session meetings with our organization; they really took the time to get to know us both institutionally and personally. Their innate understanding of organizational concerns, and the intuitive grasp of business issues help identify sessions that provided great impact in a short time frame.”
“I looked forward to those meetings. I was able to feel comfort and assurance talking with my ‘coach’ who was also a CEO and who thus understood many of the things I was going through. I knew that your counsel was based on sound experience, not just textbook. You provided good guidance into what you saw was working and not working in our process. We have a much healthier and constructive group now. I am a better CEO today and a better company through your help.”